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Terms & Conditions — The Lash Office

Last updated: 18/11/25

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Welcome to The Lash Office. By using our website, purchasing products, or booking training, you agree to the following Terms & Conditions. Please read them carefully before placing an order or enrolling in a course.

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1. About Us

Business Name: The Lash Office
Location: Westhoughton, UK
Contact Email: thelashoffice@yahoo.com

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2. Products & Orders

2.1 Product Descriptions

We aim to ensure all product descriptions, images, prices and details are accurate. However, small variations may occur.

2.2 Product Suitability

It is your responsibility to ensure products are suitable for your professional use. Results such as lash retention may vary depending on application technique, environment and aftercare.

2.3 Allergies

We recommend patch testing your clients prior to treatment. The Lash Office is not responsible for allergic reactions or sensitivities.

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3. Returns & Refunds

3.1 No Returns Unless Faulty

We do not accept returns or exchanges unless the product is faulty.

3.2 Faulty Products

If you believe an item is faulty, please contact us within a reasonable timeframe at thelashoffice@yahoo.com or via our website contact form. We may request photos or additional information to assess the issue.

If a product is confirmed to be faulty, we will offer a replacement or refund.

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4. Training Courses

4.1 Payment

Full payment is required to enrol in any training course.

4.2 Refund Policy

  • You may receive a refund if you cancel within 2 weeks of your scheduled training date.

  • Cancellations made less than 2 weeks before the training date are non-refundable.

  • If you fail to attend your training session without notice, no refund will be issued.

4.3 Rescheduling

You are allowed to reschedule your training date. Please contact us as soon as possible to arrange a new date.

4.4 Course Requirements

Some advanced courses may require a completed classic lash qualification. It is your responsibility to ensure you meet the required criteria before booking.

4.5 Behaviour & Conduct

The Lash Office reserves the right to refuse training to anyone who behaves in a rude, aggressive, inappropriate or disruptive manner.
If you are asked to leave due to misconduct, you will not receive a refund.

4.6 Course Outcomes

We do not guarantee future income following completion of a course. Your progress depends on your individual practice and technique.

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5. Payments

We accept payment through:

  • Wix Payments

  • Klarna

  • Clearpay

When using Klarna or Clearpay, you enter a contract directly with that payment provider.
The Lash Office is not responsible for approval decisions, payment schedules, missed payments, or credit agreements made through Klarna or Clearpay.

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6. Shipping

6.1 UK Only

We currently ship within the UK only.

6.2 Delivery

Delivery times vary depending on the courier and shipping method selected at checkout. Estimated delivery times are not guaranteed.

6.3 Lost or Delayed Parcels

Once your parcel has been handed over to the courier, responsibility for delivery passes to them.
The Lash Office is not liable for delays, loss, damage, or failed delivery caused by the courier.

If you experience a delivery issue, please contact the courier directly with your tracking information.

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7. Email Communications & Marketing

When you:

  • place an order

  • sign up to our newsletter

  • subscribe to pop-ups (including the 15% off signup)

  • leave items in your cart

…you may receive emails such as order confirmations, reminders, course information, promotions, or marketing messages.

You can unsubscribe from marketing emails at any time using the link at the bottom of our emails.

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8. Website Use

8.1 Intellectual Property

All content on this website — including text, graphics, product images, photography, branding and course materials — belongs to The Lash Office and must not be copied, shared or reproduced without permission.

8.2 Misuse

You agree not to misuse this website, attempt to disrupt its operation, or engage in unauthorised access.

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9. Liability

The Lash Office is not responsible for:

  • allergic reactions

  • customer application faults

  • poor retention caused by incorrect technique

  • misuse of products

  • loss or damage caused by courier delays

  • financial agreements made with Klarna or Clearpay

Nothing in these Terms & Conditions limits your statutory rights as a consumer.

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10. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the website indicates your acceptance of the updated terms.

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11. Contact Us

If you have any questions about these Terms & Conditions, please contact:
📩 thelashoffice@yahoo.com

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