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Privacy Policy — The Lash Office

Last updated: 18/11/25

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The Lash Office (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, make a purchase, subscribe to our newsletter, book training, or contact us.

By using our website (www.thelashoffice.com), you agree to the practices described in this policy.

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1. Who We Are

Business Name: The Lash Office
Location: Westhoughton, UK
Contact Email: thelashoffice@yahoo.com

We operate within the UK and comply with the UK GDPR and Data Protection Act.

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2. Information We Collect

We collect personal information when you:

a) Place an order or create an account

  • Full name

  • Email address

  • Phone number (if provided)

  • Billing address

  • Shipping address

  • Order history

  • Payment information (processed securely through third-party providers such as Wix Payments, Klarna and Clearpay — we do not store your card details)

b) Subscribe to our newsletter or pop-up

  • Name (optional)

  • Email address

  • Marketing preferences

This includes our 15% off sign-up pop-up.

c) Fill out a contact form

  • Name

  • Email

  • Message content

d) Book or enquire about training courses

  • Name

  • Email address

  • Phone number (optional)

  • Course info
    We use this information to arrange your training date and follow up with booking details.

e) Cart recovery emails

If you leave items in your cart, we may send a reminder to the email linked to your session or account.

f) Website analytics

We use standard Wix website analytics, which may collect:

  • Device information

  • IP address

  • Browser type

  • Pages visited

  • Session duration

We do not use Google Analytics.

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3. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Handle payments securely

  • Send order confirmations and updates

  • Arrange training course dates and provide necessary information

  • Respond to enquiries

  • Send marketing emails (only if you have opted in)

  • Send abandoned-cart reminders

  • Improve our website and customer experience

  • Comply with legal obligations

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4. Legal Basis for Processing

We process your information under the following legal grounds:

  • Contract — to fulfil your orders or book your training

  • Consent — for email marketing and newsletter subscriptions

  • Legitimate interest — for site improvement and cart recovery emails

  • Legal obligation — for tax and accounting purposes

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5. Sharing Your Information

We only share your personal data with trusted service providers who help us run our business:

  • Wix (website hosting, analytics, forms, email)

  • Wix Stores (checkout + order management)

  • Wix Payments

  • Klarna and Clearpay (buy-now-pay-later services)

  • Shipping carriers (to deliver your orders)

We do not sell or share your personal information with any other third parties.

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6. Email Marketing

If you sign up to our newsletter or marketing list, you may receive:

  • New product announcements

  • Special offers

  • Training updates

  • Exclusive discounts

You can unsubscribe at any time by clicking “unsubscribe” at the bottom of our emails.

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7. Cookies

Our website uses cookies to:

  • Enable site functionality

  • Improve your browsing experience

  • Allow checkout and account features

  • Track analytics

You can manage or disable cookies in your browser settings.

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8. Data Storage & Retention

Your data is stored securely through Wix’s encrypted servers.

We keep your information only as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal requirements

Marketing data is kept until you unsubscribe.

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9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion (where legally possible)

  • Object to marketing emails

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, email us at: thelashoffice@yahoo.com

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

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11. Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact:
📩 thelashoffice@yahoo.com

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